Shipping policy
Shipping Policy
Thank you for shopping with us! We work hard to process and ship every order as quickly and carefully as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or holidays will begin processing on the next business day.
During sales, holidays, product launches, or periods of unusually high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to keep you informed.
Shipping Times
Once your order has been shipped, estimated delivery times are:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 1–3 business days
Please note that shipping times are estimates and are not guaranteed. Delays caused by the carrier, weather, holidays, or other circumstances outside of our control may occur.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take up to 24–48 hours to update after the package has been shipped.
Shipping Address
Please make sure your shipping address is correct before completing your order. We are not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to correct the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.
Lost, Stolen, or Damaged Packages
Once an order has been delivered to the address provided at checkout, we are not responsible for packages that are lost or stolen.
If your package appears to be lost or has not been delivered within the expected timeframe, please contact the shipping carrier using the tracking information provided.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and items so we can determine the appropriate next steps.
International Shipping
If international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.
International delivery times may vary depending on customs processing and the destination country.
Shipping Questions
If you have any questions about your order or our shipping policy, please contact us at [theluckygeniestore@gmail.com].
We appreciate your business and thank you for choosing our store!